AUTOMATED INBOUND IVR COMPAIGN

IVR campaign dials a number from the contact list, on answer by the recipient, play recorded message and if the recipient presses the key, it leads the recipient to a live agent for further Call Center Software handling. Users can make an Inbound campaign. This sort of campaign works like an IVR framework. The client distributes approaching numbers (DIDs) and interested callers call this/these numbers and listen to a prerecorded voice message. When the caller presses any key, the call will be sent to live agents for further call handling Contact Centre

There are many features and campaigns offered by ICTContact and Inbound IVR is one of them. Cloud Call Center IVR campaign dials the number from the contact list, on the answer by the recipient, play recorded message and if the recipient presses the desired key, the call is forwarded to the live agent for further call handling. Contact Centre Software

This campaign works like IVR framework. Users distribute approaching numbers (DIDs), interested callers call these numbers and listen to a pre-recorded voice message. Cloud Contact Center if the caller presses the predefined key, the call will be sent to live agents for further call handling. At the point when client chooses this campaign, it will open a structure that lists all the options and settings for established this campaign. The general parameters that need to round out for this of campaign are: Progressive Dialer

Campaign Name

Contact Group

Campaign Mode

DID

Voice Message

Introductory Message

DNC Action

Required Input Key

Agent Extensions

AMD Action